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Frequently Asked Questions - USB Cables
These FAQs apply to the following models (unless otherwise specified):
DX-C113231
DX-UBDB9
DX-UBPC
Keep in mind that some FAQs may apply to specific models.
If you cannot find a feature mentioned in the FAQs, make sure that feature is available in your product by checking the Product Specifications and User's Manual.
Questions:
1-The disc that came with my Windows Vista Easy Transfer Cable (DX-C113231) does not autorun. How do I install the drivers/program?
2-I installed my USB-to-Parallel cable and my printer is connected to it. How do I check if it's properly installed?
3-I installed my USB-to-Serial cable and my device is connected to it. How do I check if it's properly installed?
4-I installed my USB-to-Parallel cable and my printer is connected to it; however I cannot get it to print. What do I do?
5-I installed my USB-to-Serial cable and my device is connected to it; however I cannot get it to communicate with the computer. What do I do?
Answers:
1-The disc that came with my Windows Vista Easy Transfer Cable (DX-C113231) does not autorun. How do I install the drivers/program?
In order to manually run the disc, go to My Computer, do a right click on your CD/DVD drive and click Open. You will see some files and folders listed, double click on Setup (or Setup.exe)
If the program still doesn't run, double click on the Driver folder, then double click on your Windows version (either x86 for 32 bit or x64 for 64 bit). Finally double click on the language of your choice and run the file in that folder (tfrcable_x86.exe or tfrcable_x64.exe).
2-I installed my USB-to-Parallel cable and my printer is connected to it. How do I check if it's properly installed?
Right click on My Computer, click Properties.
Go to the Hardware tab and click on Device Manager.
The cable is listed under Universal Serial Bus Controllers as Printing Support.
Double-click on it and make sure the Device Status says "This device is working properly".
3-I installed my USB-to-Serial cable and my device is connected to it. How do I check if it's properly installed?
Right click on My Computer, click Properties.
Go to the Hardware tab and click on Device Manager.
The cable is listed under Ports (COM & LPT) as Prolific USB to Serial adapter.
Double-click on it and make sure the Device Status says "This device is working properly".
4-I installed my USB-to-Parallel cable and my printer is connected to it; however I cannot get it to print. What do I do?
Go to Control Panel and double-click on Printers and Faxes.
Your printer should be listed there, else please reinstall it (you may want to check the manual or contact the manufacturer).
Right-click on your printer, then click on Properties.
Click on the Ports tab.
Make sure you put a check mark next to the port USB001 Virtual Printer Port.
Click Apply, then OK and try to Print something (i.e. test page, a document a photo, etc.).
If there's more than one USB Virtual Printer Port, you may need to try all of them.
5-I installed my USB-to-Serial cable and my device is connected to it; however I cannot get it to communicate with the computer. What do I do?
Right click on My Computer, click Properties.
Go to the Hardware tab and click on Device Manager.
The cable is listed under Ports (COM & LPT) as Prolific USB to Serial adapter.
Double-click on it and click on the Port Settings tab.
Click the Advanced... button.
Under COM port number, make sure you're using the COM port needed by your device (check the manual or contact the device manufacturer).
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